How it works

With Hiperwall software, operators at the dispatch center can monitor electrical outages visually and see the locations of field personnel. Having this critical information at their fingertips enables the operators to match a service need with the closest service personnel, which saves transportation time and costs. As a result of this greater efficiency, Four County EMC saves money. Because the customers of the electric cooperative own the company, they benefit from cost savings provided by Hiperwall in addition to faster service.

In addition to outage monitoring and response to service needs, important weather updates are viewed on the Hiperwall system, and the system is used for security monitoring of the outside and inside of Four County EMC’s building, improving safety for the organization and its employees.

“Our dispatch operators use the information displayed on Hiperwall to find the service personnel located closest to the outage,” said Wayne Odom, IT Administrator at Four County EMC. “For example, the operator can identify that a service vehicle is only five miles away versus 35 miles away. As a result, our service personnel can respond in a faster and more efficient manner. Four County EMC is owned by our customers, any money that we save during the year goes back to our customers. By adding more efficiency, Hiperwall enables us to reduce our costs for our customers.”