In the LED video wall industry, the customer’s buying journey is a labor of love. And at Hiperwall, we’re okay with that. We can move as quickly or as methodically as our customers and partners want. When you’re talking about large investments into the information sharing capabilities of your municipality or enterprise, you want to make sure you get it right from the beginning. You need an open dialogue with each of your partners involved in the process from concept to execution and installation. The buying journey can vary for each customer but in this post we want to explore the genesis of a customer’s interest in a video wall solution, all the way through to implementation of the video wall. Our hope is that you recognize where you are in this journey, even if you’re at the very beginning, and we can provide some tips to make sure you have a successful video wall installation.
Step 1: Pain Recognition or Opportunity Exploration
For most of our customers, they usually don’t start on their video wall journey with the clear goal in mind to build a Hiperwall system. The most common first step is that they have a problem sharing information within their organization, or they recognize that they should be sharing information and they are not yet. Every Hiperwall journey begins at this stage: as a customer you have realized that your current collaboration solution is under-performing, or that you need to install a high-performing collaboration solution.
Step 2: Success Leaves Clues
If you recognize that your organization has a collaboration problem and that you are leaving performance on the table, the next step is to study successful installations to get inspiration for a video wall that is tailored to your organization. Our first recommendation is that you review the numerous case studies that Hiperwall has published of our customer’s successful installations: each case study breaks down the problem that the customer faced, and how Hiperwall worked to build a solution for them. Also, check out our photo gallery of Hiperwall installations. Whether you use our case studies as inspiration or you google video walls online in your industry, there’s plenty of inspiration available to build on. And now is the time to start thinking about a budget for this project, how much is your organization’s collaboration worth to you? It’s probably worth much more than you’re giving credit to it. We also recommend determining the physical location for the video wall at this stage.
Step 3: Create Project Specs with an Audio Video Company
Now that you have decided you have a collaboration problem, and that a video wall is one of the most ideal solutions to tackle your problem, the next step is to begin to design the project and bring it to life. We recommend that you work with an Audio Video (AV) company because they have access to the most favorable rates on equipment and technology, as well as design services, that can help you bring your collaboration solution to life. Hiperwall has time-tested relationships with hundreds of resellers around the world as a result of the projects we’ve done in over 71 countries. In short, we recommend you contact us for a list of resellers to reach out to so that we can save you time and headaches in finding reputable partners.
Step 4: Begin Initial Testing
After selecting a partner that can design and price out your collaboration solution, the next step is to test the software and hardware on a small-scale pilot installation before you make the investment in capital and technology for the video wall. Fortunately, Hiperwall offers our Demonstration Software free of charge to our customers so that you have plenty of time to explore the software and fall in love with its capabilities. And when it comes to testing your hardware, Hiperwall has you covered as well. We have displays from all the major carriers onsite at our Global HQ that we regularly test the technology on, and historical data on performance for each hardware company. There’s no need to go out and buy tons of displays from a company because we already have the hardware and test results on hand, so we can make recommendations for your unique needs.
Step 5: Finalize the solution and then invest.
After testing has been approved and you’re content with the project buildout, it’s time for the rubber to hit the road. Now is the time to purchase the hardware and software for your collaboration solutions, and schedule the onsite installation with your AV company. Since Hiperwall has a technical services team that visits customers to ensure a successful installation, we have team members available to visit you on site and help the AV company with the installation if necessary. It’s rare for a software company to actually send folks out to make sure their product gets installed correctly, and it’s a service we’re proud to offer.
Step 6: Enjoy! And Future Proof Your Investment
Now your video wall is installed and your team is collaborating at a higher level than ever before, life is good! The final step to protect your investment in collaboration and to future-proof your solution is to secure ongoing support and maintenance of your video wall. Beware of any company that does not offer a maintenance agreement or ongoing technical support for the software you just purchased, otherwise you could be left with software that stops serving your needs. At Hiperwall we offer maintenance agreements at a fraction of the MSRP that protect your investment: you get unlimited technical support and training to ensure your software is performing and your employees understand how to operate the video wall, access to new software updates since we are continually improving the product, and the peace of mind that your investment is protected.
We hope this post gave you some insights about how to build a world-class video wall that fulfills your organization’s unique needs and goals. If you have questions about how your organization can increase its collaboration or want some pointers, give us a call or send us an email and we’ll be sure to help you out.
